Refund Policy

30-Day Money-Back Guarantee

We want you to love your Vortiq. If you're not satisfied, contact us within 30 days of delivery for a full refund — no questions asked.

How to request a refund

Email us via our Contact page with your order number. We'll confirm your refund and process it to your original payment method within 5-10 business days.

EU right of withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason, in addition to the guarantee above.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us with photos and we'll arrange a replacement or refund at no extra cost.